FAQ

The regular inspection cycle will be determined based on the environmental conditions of the project location. In general, the inspection cycle in plain areas may be once every 3-6 months; In areas with complex climate and harsh environment (such as typhoon prone areas and desert areas), the inspection cycle will be shortened, possibly once every 1-3 months, to ensure timely detection and handling of problems. ​

We will promptly respond to customers' repair requests. In China, in general, after-sales service teams in urban and surrounding areas will arrive on site within 24-48 hours; Remote areas may extend the response time appropriately based on actual traffic conditions, but we will do our best to shorten the response time. For foreign projects, technical personnel will be arranged as soon as possible based on the distribution of local service outlets. ​

The training content includes the working principle of photovoltaic brackets, daily maintenance methods (such as cleaning, lubrication, etc.), troubleshooting skills, safety precautions, etc. We will adopt a combination of theoretical explanation and practical operation to enhance the independent operation and maintenance capabilities of customer maintenance personnel.

You can order bracket spare parts through the company's after-sales service hotline, online platform, dedicated project liaison, and other channels. We have established a comprehensive spare parts supply system and will reserve commonly used spare parts according to the scale of the project and the model of the bracket, ensuring that you can obtain the required spare parts in a timely manner. ​

We attach great importance to customer feedback and will arrange dedicated personnel to organize and analyze the collected suggestions and needs. For reasonable opinions and suggestions, they will be promptly fed back to relevant departments for improvement and enhancement in product development, service optimization, and other aspects, continuously improving customer experience.