Pre-sale Service
Requirement Communication and Evaluation
The enterprise will arrange a professional technical team to have in-depth communication with the client, to gain a detailed understanding of the client's project type (such as fishery photovoltaic complementary, agricultural photovoltaic complementary, desert photovoltaic, high-altitude photovoltaic, etc.), installed capacity, geographical environment of the project location (terrain, climate, geology, etc.), expected goals, and other information. For example, for the Longhu Fishery Photovoltaic Complementary Project in Ding'an, Hainan, a pre-sales team from New Energy will fully understand the local climate characteristics of frequent typhoons and the special needs of "on-board power generation and off board fish farming", providing a basis for subsequent scheme design. At the same time, conduct a comprehensive evaluation of the project, including site conditions, energy requirements, budget scope, etc., to clarify the feasibility and potential challenges of the project.
Scheme Design and Optimization
Based on customer needs and project evaluation results, the technical team will tailor photovoltaic bracket solutions. It involves the selection of support types (flexible support, fixed support, tracking support, etc.), structural design, material selection, and other aspects. Taking the Huaneng Lhasa Zhaxigang Photovoltaic Storage Power Station project as an example, the pre-sales team of Jiangsu Xinhengyuan Energy Technology Co., Ltd. designed a photovoltaic support scheme using innovative reinforced structures and zinc aluminum magnesium high-strength steel materials for high-altitude, windy, snowy, and complex terrain environments. And the plan will be optimized multiple times, considering factors such as safety, stability, economy, and environmental protection, to ensure that the plan can meet the actual needs of the project and achieve optimal performance in long-term operation.
Technical Consultation and Q&A
We provide comprehensive technical consulting services to customers, answering their questions about the performance, installation, maintenance, service life, wind and earthquake resistance of photovoltaic brackets. For example, explaining to the customer how the spatial cable network structure of the flexible support can resist typhoons, and how the tracking support can adjust the angle according to the position of the sun to increase power generation. At the same time, provide relevant technical materials such as product manuals, technical parameters, case studies, etc., to help customers better understand the products and solutions.
Cost Budget and Quotation
Based on customized solutions, provide customers with detailed cost budgets, including support material costs, design costs, transportation costs, installation costs, etc., and provide reasonable quotations. Ensure that clients have a clear understanding of the investment cost of the project, facilitating their financial planning and decision-making.
In-sale Service
Production Progress Tracking and Quality Control
In the production process of photovoltaic brackets, enterprises will establish a strict production progress tracking mechanism, timely feedback the production progress to customers, and let customers know the production status of the products. At the same time, comprehensive quality control is carried out in the production process, and strict quality standards are established for every link from raw material procurement to production processing, finished product inspection, etc. For example, when producing flexible supports, a new product rigorously screens raw materials such as steel cables and conducts multiple quality inspections during the production process to ensure that the product meets design requirements and relevant standards.
Logistics Transportation and Coordination
Responsible for the logistics transportation of photovoltaic brackets, selecting suitable transportation methods (road, railway, sea, etc.) based on the geographical location and transportation conditions of the project site, and developing detailed transportation plans. During transportation, the goods should be properly packaged and secured to prevent damage to the brackets. At the same time, maintain close communication with the transportation company, promptly address any issues that may arise during transportation, and ensure that the brackets can be delivered to the project site on time and safely. For projects located in high-altitude areas with limited transportation conditions, such as the Huaneng Lhasa Zhaxigang Solar Energy Storage Power Station, Jiangsu Xinhengyuan Energy Technology Co., Ltd. will coordinate transportation resources in advance to ensure the smooth transportation of supports.
On Site Installation Guidance and Technical Support
Dispatch a professional installation guidance team to the project site to provide detailed installation guidance and technical support for construction personnel. Including installation process explanation, installation skill demonstration, safety precautions explanation, etc. During the installation process, promptly resolve any technical issues that arise to ensure that the installation work is carried out in accordance with the design plan and regulatory requirements. For example, in the Yingjiang Agricultural Photovoltaic Power Generation Project of National Energy Group Yunnan Company, the sales and installation teams of relevant enterprises will guide construction personnel to correctly install flexible and fixed brackets, ensuring the rationality and stability of the mixed arrangement of the two brackets.
Progress Communication and Adjustment
Maintain close progress communication with customers and construction parties, regularly hold project progress meetings, report installation progress, and coordinate and solve problems that arise during the installation process. If there is a delay in progress due to force majeure factors such as severe weather, material shortages, etc., communicate with the client in a timely manner and jointly develop adjustment plans to ensure that the project can resume construction as soon as possible.
After-sale Service
Regular Inspection and Maintenance
After the project is completed, the enterprise will develop a regular inspection plan and dispatch professional personnel to inspect the photovoltaic brackets. Check the structural stability of the bracket, the firmness of the connection parts, and the corrosion of the materials. For example, for the flexible supports in the Kubuqi Photovoltaic Project and Yulin Yuyang Desert Project, a new energy after-sales team will regularly check whether the spatial cable network structure is intact, whether there is damage caused by wind and sand erosion, and timely maintain and repair it. At the same time, routine maintenance work such as cleaning and lubrication should be carried out on the bracket to ensure its long-term stable operation.
Fault Handling and Maintenance
If the photovoltaic bracket malfunctions (such as structural deformation, component damage, etc.), customers can report repairs through the company's after-sales service hotline, online platform, and other channels. Enterprises will respond quickly and dispatch technical personnel to the site for fault diagnosis and maintenance in the shortest possible time. For example, if the angle adjustment of the Pioneer 2P tracking bracket in the Rangitaiki Agricultural Photovoltaic Complementary Project in New Zealand malfunctions, Trina Solar's after-sales team will promptly go to handle it, replace the damaged parts, and restore the normal function of the bracket.
Technical Support and Training
Provide long-term technical support to customers and answer technical questions they encounter during the operation and maintenance of the bracket. At the same time, according to customer needs, we provide professional training services for customer operation and maintenance personnel, including the working principle of brackets, daily maintenance methods, troubleshooting skills, etc., to improve customers' independent operation and maintenance capabilities.
Spare Parts Supply
Establish a comprehensive spare parts supply system to ensure that customers can obtain the required bracket spare parts in a timely manner. Enterprises will reserve a certain amount of commonly used spare parts based on the scale of the project and the model of the bracket, and provide convenient spare parts ordering channels to shorten the spare parts supply cycle and reduce downtime caused by spare parts shortages.
Customer Feedback and Improvement
Value customer feedback, conduct regular follow ups with customers to understand their satisfaction with products and services, and collect their suggestions and needs. Based on customer feedback, continuously improve product performance and service quality to enhance customer experience. For example, if a customer feedback reveals the shortcomings of a certain type of bracket in a specific environment, the company will make improvements and optimizations in subsequent product development.